PRIVACY POLICY
Thank you for choosing to be part of our community at GoCard,
Inc ("Company", "we", "us", "our"). We are committed to protecting your personal
information and your right to privacy. If you have any questions or concerns
about this privacy notice, or our practices with regards to your personal
information, please contact us at connect@gocard.com When you visit our website:
https://gocard.com / .biz (the "Website"), and more generally, use any of our
services (the "Services", which include the Website), we appreciate that you are
trusting us with your personal information. We take your privacy very seriously.
In this privacy notice, we seek to explain to you in the clearest way possible
what information we collect, how we use it and what rights you have in relation
to it. We hope you take some time to read through it carefully, as it is
important. If there are any terms in this privacy notice that you do not agree
with, please discontinue use of our Services immediately. This privacy notice
applies to all information collected through our Services (which, as described
above, includes our Website), as well as, any related services, sales, marketing
or events. Please read this privacy notice carefully as it will help you
understand what we do with the information that we collect.
1. WHAT INFORMATION DO WE COLLECT?
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when
you register on the Website, express an interest in obtaining information about
us or our products and Services, when you participate in activities on
the Website or otherwise when you contact us. The personal information that we
collect depends on the context of your interactions with us and the Website, the
choices you make and the products and features you use. The personal information
we collect may include the following: Personal Information Provided by You. We
collect names; phone numbers; email addresses; mailing
addresses; passwords; billing addresses; debit/credit card
numbers; usernames; job titles; contact or authentication data; and other
similar information. Payment Data. We may collect data necessary to process your
payment if you make purchases, such as your payment instrument number (such as a
credit card number), and the security code associated with your payment
instrument. All payment data is stored by Stripe. You may find their privacy
notice link(s) here: https://stripe.com/privacy Personal information that you
provide to us must be true, complete and accurate, and you must notify us of any
changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or
browser and device characteristics — is collected automatically when you visit
our Website.
We automatically collect certain information when you visit, use or navigate
the Website and device characteristics, operating system, language preferences,
referring URLs, device name, country, location, information about how and when
you use our Website and other technical information. This information is
primarily needed to maintain the security and operation of our Website, and for
our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar
technologies.
The information we collect includes:
Log and Usage Data: Log and usage data is service-related, diagnostic, usage and
performance information our servers automatically collect when you access or use
our Website and which we record in log files. Depending on how you interact with
us, this log data may include your IP address, device information, browser type
and settings and information about your activity in the Website (such as the
date/time stamps associated with your usage, pages and files viewed, searches
and other actions you take such as which features you use), device event
information (such as system activity, error reports (sometimes called ‘crash
dumps’) and hardware settings).
Device Data: We collect device data such as information about your computer,
phone, tablet or other device you use to access the Website. Depending on the
device used, this device data may include information such as your IP address
(or proxy server), device and application identification numbers, location,
browser type, hardware model Internet service provider and/or mobile carrier,
operating system and system configuration information.
Location Data: We collect location data such as information about your device’s
location, which can be either precise or imprecise. How much information we
collect depends on the type and settings of the device you use to access
the Website. For example, we may use GPS and other technologies to collect
geolocation data that tells us your current location (based on your IP address).
You can opt out of allowing us to collect this information either by refusing
access to the information or by disabling your Location setting on your device.
Note however, if you choose to opt out, you may not be able to use certain
aspects of the Services.
2. HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business
interests, the fulfillment of our contract with you, compliance with our legal
obligations, and/or your consent.
We use personal information collected via our Website for a variety of business
purposes described below. We process your personal information for these
purposes in reliance on our legitimate business interests, in order to enter
into or perform a contract with you, with your consent, and/or for compliance
with our legal obligations. We indicate the specific processing grounds we rely
on next to each purpose listed below.
We use the information we collect or receive:
To facilitate account creation and logon process.
• To post testimonials. We post testimonials on our Website that may contain
personal information. Prior to posting a testimonial, we will obtain your
consent to use your name and the content of the testimonial. If you wish to
update, or delete your testimonial, please contact us at: connect@gocard.com and
be sure to include your name, testimonial location, and contact information
• Request feedback. We may use your information to request feedback and to
contact you about your use of our Website .
• To enable user-to-user communications. We may use your information in order to
enable user-to-user communications with each user’s consent.
• To manage user accounts. We may use your information for the purposes of
managing our account and keeping it in working order.
• To send administrative information to you. We may use your personal
information to send you product, service and new feature information and/or
information about changes to our terms, conditions, and policies.
• To protect our Services. We may use your information as part of our efforts to
keep our Website safe and secure (for example, for fraud monitoring and
prevention).
• To enforce our terms, conditions and policies for business purposes, to comply
with legal and regulatory requirements or in connection with our contract.
• To respond to legal requests and prevent harm. If we receive a subpoena or
other legal request, we may need to inspect the data we hold to determine how to
respond.
• Fulfill and manage your orders. We may use your information to fulfill and
manage your orders, payments, returns, and exchanges made through the Website
• Administer prize draws and competitions. We may use your information to
administer prize draws and competitions when you elect to participate in our
competitions.
• To deliver and facilitate delivery of services to the user. We may use your
information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may use your
information to respond to your inquiries and solve any potential issues you
might have with the use of our Services.
• To send you marketing and promotional communications. We and/or our
third-party marketing partners may use the personal information you send to us
for our marketing purposes, if this is in accordance with your marketing
preferences. For example, when expressing an interest in obtaining information
about us or our Website , subscribing to marketing or otherwise contacting us,
we will collect personal information from you.
• You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR
PRIVACY RIGHTS" below).
• Deliver targeted advertising to you. We may use your information to develop
and display personalized content and advertising (and work with third parties
who do so) tailored to your interests and/or location and to measure its
effectiveness.
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to
provide you with services, to protect your rights, or to fulfill business
obligations.
We may process or share your data that we hold based on the following legal
basis:
• Consent: We may process your data if you have given us specific consent to use
your personal information for a specific purpose• Legitimate Interests: We may
process your data when it is reasonably necessary to achieve our legitimate
business interests.
• Performance of a Contract: Where we have entered into a contract with you, we
may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally
required to do so in order to comply with applicable law, governmental requests,
a judicial proceeding, court order, or legal process, such as in response to a
court order or a subpoena (including in response to public authorities to meet
national security or law enforcement requirements).
• Vital Interests: We may disclose your information where we believe it is
necessary to investigate, prevent, or take action regarding potential violations
of our policies, suspected fraud, situations involving potential threats to the
safety of any person and illegal activities, or as evidence in litigation in
which we are involved.
• More specifically, we may need to process your data or share your personal
information in the following situations:
• Business Transfers. We may share or transfer your information in connection
with, or during negotiations of, any merger, sale of company assets, financing,
or acquisition of all or a portion of our business to another company.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and
store your information.
We may use cookies and similar tracking technologies (like web beacons and
pixels) to access or store information. Specific information about how we use
such technologies and how you can refuse certain cookies is set out in our
Cookie Notice.
5. DO WE USE GOOGLE MAPS?
In Short: Yes, we use Google Maps for the purpose of providing better service.
This Website uses Google Maps APIs which is subject to Google’s Terms of
Service. You may find the Google Maps APIs Terms of Service here. To find out
more about Google’s Privacy Policy, please refer to this link.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the
purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for
the purposes set out in this privacy notice, unless a longer retention period is
required or permitted by law (such as tax, accounting or other legal
requirements). No purpose in this notice will require us keeping your personal
information for longer than the period of time in which users have an account
with us. When we have no ongoing legitimate business need to process your
personal information, we will either delete or anonymize such information, or,
if this is not possible (for example, because your personal information has been
stored in backup archives), then we will securely store your personal
information and isolate it from any further processing until deletion is
possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of
organizational and technical security measures.
We have implemented appropriate technical and organizational security measures
designed to protect the security of any personal information we process.
However, despite our safeguards and efforts to secure your information, no
electronic transmission over the Internet or information storage technology can
be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorized third parties will not be able to defeat
our security, and improperly collect, access, steal, or modify your information.
Although we will do our best to protect your personal information, transmission
of personal information to and from our Website is at your own risk. You should
only access the Website within a secure environment.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
If you are a resident in the European Economic Area and you believe we are
unlawfully processing your personal information, you also have the right to
complain to your local data protection supervisory authority. You can find their
contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
If you are a resident in Switzerland, the contact details for the data
protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html
If you have questions or comments about your privacy rights, you may email us
at connect@gocard.com.
ACCOUNT INFORMATION:
If you would at any time like to review or change the information in your
account or terminate your account, you can
• Log in to your account settings and update your user account.
• Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your
account and information from our active databases. However, we may retain some
information in our files to prevent fraud, troubleshoot problems, assist with
any investigations, enforce our Terms of Use and/or comply with applicable legal
requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by
default. If you prefer, you can usually choose to set your browser to remove
cookies and to reject cookies. If you choose to remove cookies or reject
cookies, this could affect certain features or services of our Website. To
opt-out of interest-based advertising by advertisers on
our Website visit http://www.aboutads.info/choices/.
• Access your account settings and update your preferences.
• Contact us using the contact information provided.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications
include a Do-Not-Track ("DNT") feature or setting you can activate to signal
your privacy preference not to have data about your online browsing activities
monitored and collected. At this stage no uniform technology standard for
recognizing and implementing DNT signals has been finalized. As such, we do not
currently respond to DNT browser signals or any other mechanism that
automatically communicates your choice not to be tracked online. If a standard
for online tracking is adopted that we must follow in the future, we will inform
you about that practice in a revised version of this privacy notice.
10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific
rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law,
permits our users who are California residents to request and obtain from us,
once a year and free of charge, information about categories of personal
information (if any) we disclosed to third parties for direct marketing purposes
and the names and addresses of all third parties with which we shared personal
information in the immediately preceding calendar year. If you are a California
resident and would like to make such a request, please submit your request in
writing to us using the contact information provided below. If you are under 18
years of age, reside in California, and have a registered account with the
Website, you have the right to request removal of unwanted data that you
publicly post on the Website. To request removal of such data, please contact us
using the contact information provided below, and include the email address
associated with your account and a statement that you reside in California. We
will make sure the data is not publicly displayed on the Website, but please be
aware that the data may not be completely or comprehensively removed from all
our systems (e.g. backups, etc.).
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with
relevant laws.
We may update this privacy notice from time to time. The updated version will be
indicated by an updated "Revised" date and the updated version will be effective
as soon as it is accessible. If we make material changes to this privacy notice,
we may notify you either by prominently posting a notice of such changes or by
directly sending you a notification. We encourage you to review this privacy
notice frequently to be informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at:
connect@gocard.com or by post to:
GoCard, Inc
5011 Gate Parkway
Bldg #100 • Suite #100
Jacksonville, FL 32256
United States
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request
access to the personal information we collect from you, change that information,
or delete it in some circumstances. To request to review, update, or delete your
personal information, please visit: https://gocard.com We will respond to your
request within 30 days.